Return & Refund Policy

At KRIDDO, we want you to feel confident and happy with every purchase. If something’s not quite right, we’re here to help make it right.

Returns

We accept returns on most unused, undamaged items within 30 days of delivery.

To be eligible for a return:

• The item must be in original condition — unused, unassembled, and in its original packaging
• You must provide proof of purchase (order number or receipt)

Please note: Items returned without original packaging or used items may not be eligible for a full refund.

Refunds

Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed to your original method of payment within 5–10 business days.

• Original shipping charges (if any) are non-refundable
• If your item was defective or damaged upon arrival, we’ll cover return shipping and offer a full refund or replacement

Exchanges

Need a different color or model? Please contact us at support@kriddo.com, and we’ll be happy to help with an exchange — subject to product availability.

Return Shipping

• If the return is due to a defect or our error, we will provide a prepaid return label
• For all other returns, customers are responsible for return shipping costs

How to Start a Return

Simply email us at support@kriddo.com with:

• Your order number
• The item(s) you’d like to return or exchange
• The reason for the return

We’ll respond within 1 business day with return instructions and next steps.

Non-Returnable Items

For safety and hygiene reasons, the following items are not eligible for return:

• Used products
• Final sale or clearance items

Our Commitment

We’re families just like you — and we stand behind every product we ship. If you ever feel something isn’t right, we promise to listen and do our best to fix it.

Thank you for choosing KRIDDO.