How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

We are happy to answer any product-related questions. Our team provides clear and timely support to help you with specifications, customization, or after-sales service.

Tricycle

Can the push handle of the Navi-Go Kids Tricycle be used to steer?

No, the push handle cannot steer the tricycle. While this may seem a bit inconvenient, the design ensures that your child learns to control the direction independently, which ultimately improves safety.

Which push tricycles have a steering function?

The push tricycle with steering capability is the EasyGuide Tricycle. It’s a 4-in-1 tricycle with a detachable push handle, and it’s available for just $54.99.

Can the handle from the Navi-Go Kids Tricycle be attached to the Classic Kids Tricycle?

No, it cannot. The Classic Kids Tricycle does not have a slot at the back for the push handle, so please do not purchase Navi-Go push handle parts for it.

Balance Bike

What are the wheel sizes for your balance bikes?

Most of our balance bikes and tricycles come with 10” or 12” wheels. In addition, we also offer children’s bicycles with 14” and 16” wheels.

What small toys come with the Riding Buddy series?

The Riding Buddy series includes complimentary toys: dinosaur, unicorn, and bell. Specifically:

  • Pink and purple balance bikes come with a unicorn
  • Green and red balance bikes come with a bell
  • Blue balance bikes come with a dinosaur

Others

Do you sell helmets or other safety gear?

We’re sorry, but our store does not carry helmets or other safety gear. Please purchase these items separately to ensure your child’s safety.

Get in touch

Have questions about your order, or a general enquiry?