Our warranty covers:

• Manufacturing defects in materials or workmanship
  
• Issues that occur under normal use within 12 months from the date of purchase

Option 1: Online Warranty Form
Submit your request directly at: KRIDDO Warranty Request Page

You only need to provide:

• Order number
• Contact information
• A brief description of the issue

Option 2: Email Support
Email our support team at: support@kriddo.com with:

• Your original order number or proof of purchase
• A brief description of the problem

Our customer support team will review your request and work with you to find the best solution, which may include repair, replacement, or refund depending on the situation.

Returns
Most unused and undamaged items can be returned within 30 days of delivery.

Return eligibility requirements:

• Items must be unused, unassembled, and in original packaging
• Proof of purchase (order number or receipt) is required

Please note:

• Items returned without original packaging or showing signs of use may not qualify for a full refund
• If the return is due to a product defect or our error, we’ll cover return shipping and offer a full refund or replacement

Refunds
Once we receive and inspect your return, we will notify you by email.
If approved, refunds will be issued to your original payment method within 5–10 business days.

• Original shipping fees (if any) are non-refundable
• If your item arrives defective or damaged, we will cover return shipping and offer a full refund or replacement

Yes. Some replacement parts are available for purchase on our website: KRIDDO Replacement Parts. If you’re unsure or need help, please contact our support team.